Privacy Policy

Last update: November 2025

METALTEX S.L (hereinafter, "Metaltex" or "the Controller") is committed to protecting the privacy and personal data of users of its website. This Privacy Policy describes how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR) EU 2016/679 and Spanish Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights (LOPDGDD).

1. Data Controller

2. Personal Data We Collect

Metaltex may collect different types of personal data from users depending on their interaction with our website:

2.1 Browsing Data

• IP address
• Browser type and version
• Operating system
• Pages visited
• Browsing time
• Origin of visit (referrer)
• Browser language

2.2 Contact Data (Forms)

When you contact us through the website forms, we collect:

• Name and surname
• Email address
• Phone (optional)
• Company (optional)
• Message or inquiry

2.3 Communication Data

If you contact us by phone or email, we collect:

• Data you voluntarily provide us
• Content of communications
• Date and time of communications

3. Purpose of Processing

Your personal data will be processed for the following purposes:

3.1 Management of Inquiries and Requests

• Purpose: To respond to your inquiries, information requests and manage communications with the user.
• Legal basis: Consent of the data subject and/or performance of a contract.
• Retention: Data will be kept as long as necessary to attend to your request and, subsequently, for the legally established period to address possible liabilities.

3.2 Website Analysis and Improvement

• Purpose: To analyze website usage to improve content, functionality and user experience.
• Legal basis: Consent of the data subject (analytics cookies).
• Retention: Data will be kept for the period established by each analytics service used (e.g., Google Analytics: 26 months).

3.3 Legal Obligations

• Purpose: To comply with applicable legal obligations.
• Legal basis: Compliance with legal obligations.
• Retention: For the period established by applicable regulations.

4. Legal Basis for Processing

The legal basis for processing your personal data is:

• Consent of the data subject: For the use of analytics and marketing cookies, as well as for sending commercial communications (where applicable).
• Performance of a contract: To manage your requests and provide the services you request.
• Legitimate interest: For the management and improvement of our services, provided that your interests or fundamental rights do not prevail.
• Legal obligation: To comply with applicable legal obligations.

5. Data Recipients

Your personal data may be communicated to:

• Technology service providers: Companies that provide web hosting, email management, web analytics services, etc. These providers only access the data necessary to provide their services and are obliged to maintain their confidentiality and security.
• Public bodies: When necessary to comply with legal obligations.

No international data transfers will be made to countries outside the European Economic Area (EEA), unless necessary for the provision of services and always with the appropriate safeguards established by data protection regulations.

6. User Rights

In accordance with the GDPR and LOPDGDD, users can exercise the following rights:

6.1 Right of Access

You have the right to obtain confirmation as to whether we are processing personal data concerning you and, if so, right of access to it.

6.2 Right of Rectification

You have the right to request the rectification of inaccurate or incomplete data.

6.3 Right of Erasure ("Right to be forgotten")

You have the right to request the deletion of your personal data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

6.4 Right to Restriction of Processing

You have the right to request the restriction of processing of your personal data in certain circumstances.

6.5 Right to Object

You have the right to object to the processing of your personal data for reasons related to your particular situation.

6.6 Right to Data Portability

You have the right to receive the personal data you have provided us in a structured, commonly used and machine-readable format, and to transmit it to another controller.

6.7 Right to Withdraw Consent

You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, you can contact us at:

Along with your request, you must attach a copy of your ID card or equivalent document to verify your identity.

6.9 Right to Lodge a Complaint

If you consider that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the competent supervisory authority:

7. Data Security

Metaltex has implemented appropriate technical and organizational measures to ensure the security of your personal data and prevent its alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Among the security measures implemented, we highlight:

• SSL/TLS encryption for communications through the website
• Access control to personal data
• Regular backups
• Staff training on data protection
• Regular updating of security systems

8. Data Retention

Your personal data will be kept as long as necessary for the purposes for which they were collected. Subsequently, they will be kept properly blocked for the legally established periods to address possible liabilities. Once these periods have elapsed, the data will be deleted securely.

Specific retention periods are:

• Inquiry and contact data: For the time necessary to address the inquiry and, subsequently, 5 years to address possible liabilities.
• Browsing data (analytics cookies): Maximum 26 months.
• Cookie consent: 12 months, after which it will be requested again.

9. Updates and Modifications

Metaltex reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments, as well as industry practices.

When significant changes occur in this Privacy Policy, users will be notified through a prominent notice on the website or, when possible, by email.

We recommend reviewing this Policy periodically to stay informed about how we protect your information.

10. Minors

Metaltex's services are not directed at minors under 14 years of age. We do not intentionally collect personal data from minors of this age. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they should contact us to proceed with its deletion.

11. Third Party Links

Our website may contain links to third-party websites. Metaltex is not responsible for the privacy practices of these websites. We recommend reading the privacy policies of any third-party websites you visit.

12. Contact

For any inquiry, clarification or exercise of your data protection rights, you can contact us through:

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